Conwio’s mission is to revolutionize customer service in telecommunications.
We are specialists in designing and building conversational AI platforms to automate customer service, transform every subscriber interaction into actionable intelligence, make productive use of the customer’s time, and save millions of dollars in operational costs for service providers.
Conwio's RADAR Platform operates in three modes, all running today, choosing the mode that best fits the call: from AI-guided human agents to calls the AI resolves end to end autonomously.
Three Modes of RADAR's Platform
Mode 01
Human Agent + Conwio Compass New and Existing Subscribers
AI beside the agent on every call. Four-dimensional customer context within five seconds, live sentiment, intent, and expert hints for existing subscribers; identity, plans, device financing, number porting, payment, and eSIM for new ones, all in one unified interface.
Mode 02
Conwio Fully Agentic AI Existing Subscribers
The AI agent answers, authenticates, and resolves complex billing, plan, account, and service inquiries end to end, with no human agent required. It acts on the carrier's systems, confirms every change, and hands off to a human with full context when needed.
Mode 03
Conwio Fully Agentic AI New Subscribers
The AI agent takes a new customer from first call to activation: identity verification, plan and device selection, device financing, number portability, payment, and eSIM provisioning, with a human agent one transfer away whenever the customer wants one.
Why Conwio's RADAR Is Different
🎯
Purpose-built for telecom
Every prompt, workflow, user role, and data model designed for wireless and internet service providers from the get go.
⚡
Real-time intelligence
Live hints, customer intent, context, and risk scores delivered within seconds, live during the call, when it matters. Not a post-call analysis tool.
⚙️
Operator-controlled AI
Every AI model, prompt, and threshold is configurable by the service provider, function by function, with governed prompt approval and a full audit trail.
The telecom Customer Service crisis is structural.
📞
Repeat Customer Calls
Customers calling back for the same unresolved issue drives up handle time and destroys satisfaction scores.
🔕
No Proactive Customer Follow-Up
Issues resolved in the system but never communicated back to the customer erode trust.
😤
Customer Frustration and Churn
Low resolution and poor first call experiences push subscribers to switch.
🎯
FCR Below Target
With first call resolution averaging around 70% across the industry, nearly one in three customers has to call back. A structural problem no coaching can fix.
📉
Agent Knowledge Gaps & Turnover
High attrition and inconsistent training mean every new hire is a service risk.
📋
Post-Call Summary & Analysis
Manual wrap-up is slow, inconsistent, and provides no actionable intelligence for the service provider.
Conwio's RADAR has been built ground up for the telecom service provider.
From the moment customers call to the instant their issue is resolved.
Real-Time Conwio Compass
Live Transcription
Customer Intent and Sentiment
Next Best Action Hints
Instant Knowledge Base
Promotion Surfacing
Churn Risk Scoring
Fully Agentic Module
Natural Language Authentication
Autonomous Call Handling
Real-Time Decision Making
Seamless Human Escalation
Multi-Turn Conversation Memory
End-to-End Issue Resolution
Post-Call Automation & Tasking
Service Call Record Auto-Population
Automated Task Creation and Escalation
AI Call Summary and Analysis
After Call Work Under Sixty Seconds
Proactive Subscriber Notifications
Persistent Issue Tracking
Live Hints From Conwio Compass
Six Mistakes Caught Before They Become Callbacks.
Every hint is grounded in the customer's context and the live catalogue, and arrives while the customer is still on the line, or is not sent at all.
Factual Correction
The agent quotes the wrong price or policy. Conwio Compass corrects it before the customer hangs up: no billing dispute, no callback.
Prerequisite Gate
About to promise something the account or address can't support? It is flagged before the commitment, not after a failed order.
Disclosure Reminder
A required disclosure hasn't been made yet. The agent is reminded at the moment it is needed.
Knowledge Gap
A question the new hire can't answer. The answer comes from the service provider's own knowledge base: no hold, no transfer.
Cost Optimization
A cheaper plan, add-on, or roaming option the customer qualifies for, offered before bill shock rather than after.
Retention Risk
Churn language on the call. The retention offer this customer qualifies for appears while they are still listening.
Six Purpose-Built Roles.
Intuitive and minimalist UI design.
Role 01
Agent
Handles live calls with Conwio Compass at their side.
Role 02
Supervisor
Leads the team: call records, escalations, and coaching.
Role 03
Retention Specialist
Works the churn-risk queue with the offers each customer qualifies for.
Role 04
Operator Admin
Runs the catalogue: plans, offers, promotions, and the knowledge base.
Role 05
Prompt Engineer
Designs, tests, and governs every prompt the AI uses.
Role 06
Agentic User
The AI agent's own identity: every fully agentic call recorded and reviewed like a human agent's.
Artificial Intelligence
Model-Agnostic by Design.
Conwio's RADAR supports every leading commercial large language model, plus open-weight models. Service providers pick the best model for each function, with a second and third model standing by as automatic fallbacks.
Anthropic
Claude Models
OpenAI
GPT Models
Google
Gemini Models
Amazon
Nova Models
Microsoft
Azure AI Foundry Models
Open-Weight
Llama, Gemma, gpt-oss, Mistral, Nemotron
Architecture
Fully Cloud-Native Microservices
Available on AWS, GCP, Azure, and in the carrier's own data center on Red Hat OpenShift. Scalable, resilient, and carrier-grade.
Governance
Built for Carrier Control.
The service provider stays in control of every model and prompt.
Prompt Lifecycle Governance
Every prompt change is drafted, tested on live and recorded calls, and approved by a second person before it reaches production, with full version history and an audit trail that cannot be edited or deleted.
Per-Function Model Routing
The service provider picks the best model for every function, from summaries and analysis to live hints and intent, across six model families. A second and third model stand by as automatic fallbacks, so calls keep flowing through a provider outage, all within AI spend budgets the provider sets.
Carrier Integration Layer
One adaptation layer to the carrier's billing, provisioning, number portability, and eSIM systems, with automatic rollback when a multi-step change fails partway. A new carrier connects through an adapter, not a rebuild.
Who We Are
Passionate AI researchers and telecom specialists.
With a single minded focus to change the world of customer service.
Conwio was founded by a team with 90+ years of combined experience in enterprise software, AI research, wireless networks, and public cloud technologies.
The Founding Team
AA
Founder and CEO
Abdulhai Abdulla
Global Reach
Designed for Service Providers Worldwide.
Conwio is a Delaware C corporation.
Privacy Policy
Effective October 2026
This policy explains what personal information Conwio (“Conwio”, “we”, “us”) collects through conwio.com, how we use it, and the choices you have. It covers this website only. Conwio’s RADAR platform, when deployed for a service provider, is governed by that service provider’s agreement with us.
Information we collect
We collect only what you give us through the forms on this site:
Demo, partner, and investor inquiries: your name, email address, phone number (optional for demo requests), company or fund name, and any message you include.
Job applications: your name, email address, optional phone number, the resume you upload, and any message you include.
This site does not use cookies, advertising trackers, or analytics. Like any website, our hosting provider records technical information such as IP addresses in its server logs to deliver and secure the site. The site loads its typeface from Google Fonts, which receives your IP address when the font is requested.
How we use it
To respond to your inquiry and schedule a demo.
To evaluate your application for a role at Conwio.
To follow up on partnership and investment discussions you started.
We do not use your information for any other purpose without telling you first.
How we share it
We do not sell your personal information, and we do not share it for advertising. Form submissions are received and stored by our website hosting provider, Netlify, on our behalf. We may also disclose information when the law requires it.
How long we keep it
We keep inquiry and application information only as long as we need it for the purpose you submitted it for, and then delete it, unless the law requires us to keep it longer.
Your rights
You may ask us to tell you what personal information we hold about you, to correct it, or to delete it. California residents have these rights under the California Consumer Privacy Act, and we extend them to everyone. We will not treat you differently for exercising them. To make a request, email us at the address below. We may need to confirm your identity before acting on it.
Children
This site is intended for business visitors and is not directed to children under 16. We do not knowingly collect their information.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date.
