LeapGen AI’s mission is to revolutionize customer experience in telecommunications.
We are specialists in designing and building conversational AI platforms to automate customer service, transform every subscriber interaction into actionable intelligence for the service provider, make productive use of the customer’s time, and save millions of dollars in operational costs for carriers.
Every customer interaction made delightful.
CSAI Platform operates in three modes, choosing the mode that best fits the call: from AI-guided human agents to fully autonomous resolution.
Three Modes of CSAI
Every new customer activation guided by AI from first ring to onboarding confirmation: identity verification, plan selection, device financing, number portability, payment, and eSIM provisioning in one unified interface.
LeapGen's unique four-dimensional customer context assembled in less than two seconds on every call. Full subscriber profile and history, live sentiment and customer intent, and expert hints; so the agent arrives well informed to delight the customer.
The AI agent answers, authenticates, resolves, and communicates; no human agent required. Complex billing, plan, account, and service inquiries handled end-to-end autonomously.
Why CSAI Is Different
Every prompt, workflow, user role, and data model designed for wireless and internet service providers from the get go.
Live hints, customer intent, context, and risk scores delivered within milliseconds, live during the call, when it matters. Not a post-call analysis tool.
Every AI model, prompt, threshold, and workflow is configurable by the service provider. Full adaptability, auditability, and rollback at every level.
Customers calling back for the same unresolved issue drives up handle time and destroys satisfaction scores.
Issues resolved in the system but never communicated back to the customer erode trust.
Low resolution and poor first call experiences push subscribers to switch.
First call resolution rates below 70% signal a structural problem no coaching can fix.
High attrition and inconsistent training mean every new hire is a service risk.
Manual wrap-up is slow, inconsistent, and provides no actionable intelligence for the service provider.
From the moment customers call to the instant their issue is resolved.
Intuitive and minimalist UI design.
Artificial Intelligence
CSAI supports, leverages, and enhances every leading large language model in the world. Service providers just pick the best model for each function.
Architecture
Available on GCP, AWS, and Azure. Scalable, resilient, and carrier-grade.
Security
Six regulatory frameworks enforced architecturally, not by agent memory.
Customer Proprietary Network Information: call scripting and disclosure controls enforced at the platform level on every call.
Telephone Consumer Protection Act: consent capture and do-not-call enforcement built into the call flow.
Payment card data never stored. Tokenization via Stripe/Braintree. The agent never sees a full card number.
Security, availability, and confidentiality controls across the full platform stack.
California Consumer Privacy Act: data subject rights and minimization built into the data architecture.
Carrier regulatory obligations and emergency service requirements enforced at the platform level.
Who We Are
With a single minded focus to change the world of customer service.
LeapGen AI was founded by a team with 90+ years of combined experience in enterprise software, AI research, wireless networks, and public cloud technologies.
The Founding Team
MBA, Rutgers Business School
MS, University of Manitoba
Global Reach
From Tier-1 and Tier-2 North American carriers to global operators across Europe, Asia, Africa, the Middle East, and Latin America.